3x Deductions from my account

Please send me proof of credit.

Can I please have a recon of my Invoice vs Payments, I don't understand why I am then charged twice because I cancelled my services and I did not use any data in Feb 2023. I checked my payments against your invoices I only owed Jan 2023 and I pay in arrears. Please state the total invoice amounts from June 2022 to Jan 2023 vs what I have paid.

You have over charged me by 1 month. What is the additional R881.00 for?
I want my money, I did use your services in Feb 2023. You can't even explain what is happening, I have proof of all the payments that were made on my statements. I want that recon or explanation or refund me my money. You're running a ****. Why is there an opening balance of two months when my services were stopped on the 25/01/2023

It's a month to service paid in arrears, there's no contractual obligation. Please don't turn me into a fool. Why would you charge me for something I didn't use. I want my money back or I will have this matter escalated. I asked for proof of payment for R440.00 I still haven't received it. Again I am not a fool and slowly loosing my patience. Why would I have 11 invoice when I only signed up for your service on the 25th June 2022 to 25 Jan 2023. I WANT MY MONEY.

Yes I HAVE CHECKED YOUR INVOICES. YOU WANT PROOF

I reviewed them against my payments, you have charged me extra by an amount of R881.00,
| Month | Rain Invoce | Payment Date | My Payments

| 01/06/2022 - 30/06/2022 | 320.97 |
| 28/06/2022 | 250.00 | 26/05/2022
| 01/07/2022 - 31/07/2022 | 958.00 | 1/7/2022 | 250.00
| 01/08/2022 - 31/08/2022 | 958.00 | 1/8/2022 | 749.26
| 01/09/2022 - 30/09/2022 | 958.00 | 1/9/2022 | 958.00
| 01/10/2022- 31/10/2022 | 958.00 | 28/09/2022 | 958.00
| 01/11/2022 - 30/11/2022 | 842.00 | 28/10/2022 | 958.00
| 01/12/2022 - 31/12/2022 | 998.00 | 29/11/2022 | 958.00
| 01/01/2023 - 31/12/2023 | 764.00 | 28/12/2023 | 842.00
| 01/02/2023 - 28/02/2023 | - | 25/02/2023 | 1,762.00
| Total Invoices | 7,006.97 | My Total Payments | 7,734.26
| Difference | (727.29)

I want my money.

Thank you

Invoice No: ***4
On my Feb 2023 Invoice, in my Rain profile.

You're suppossed to credit me back an amount of R440.50, but it seems like you're refunding it to the incorrect card. That's not my card, please correct it

But you have the incorrect card details, please check the invoice, the card number stated there is not mine.

I hope so, thanks

The amount of R881.00 has been credited into my account was credited into my account on the 01/03/2023. But the amount of R440.50 has not been credited, why is it delaying?


Please send me a remittance advise, my bank needs it to trace the funds.

You keep on changing your explanation all the time. The please send me a detailed recon of my payments vs your Invoice. This is too much now. How much was my Invoice for January 2023 which was my last my of using your service?

Unfortunately I am escalating this matter, I can no longer take it. It seems like every person has their own process and procedure. I am not getting any results and solution to this matter.

Why am I charged the additional R440.50 cause my Invoice for both my sim cards is R881.00?

My Invoice for Jan 2023 is R764, then why did you debit so much from my account. Was I not paying in Arrears?

But you also deducted an amount R440.50 what was it for?

Furthermore you didn't deduct R764.00 as per Invoice you deducted R881.00 and I do acknowledge the refunded amount of R881.00. Three payments were deducted off my Account.

1. R881.00 - Refunded
2. R881.00 - Higher that Jan 2023 Invoice amount of R764.00
3. R440.50 - Rain cannot account for the amount

Which other Invoice was outstanding, please be more specific?

Do a calculation of all your Invoices and do another calculation of all the payments.