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KL
Karabo L

1 reviews | Active since Jun 2023

17 Aug 2023, 17:33

3rd reset of the day (Horrible netwokr )

Good day

Please urgently assist with my query logged with your guys

Unfortunately, your system does not provide reference numbers anymore so i don't have a ticket number

I am in disgust with your network connection since the rollout of the Rainone product, I have had your service for 3 years now and this is the 1st time I am considering canceling my services and also advocating for the same with my family members

Your services are very disappointing and I am a work-from-home IT professional who can troubleshoot and I am barely getting any connection, even when connected to a LAN connection to the 5G CPE

This is very disappointing and would like for my issue to be escalated.

Please note should I still not be satisfied with my connection, I will be canceling all services

0
Replies (5)
Rain
Rain's reply17 Aug 2023, 18:04
Official
Hi Karabo,

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain.
KL
Karabo L's update17 Aug 2023, 18:22
Reviewer Update
It's been 3 months of the same issues, are you guys that much *********** to resolve whatever issues you having?

Like really? I am paying R999 pm and, I don't even get 50Mbps on this service, speed is really not my issue, the problem starts when I can't work during the day due to tremendous packet loss and I am 2KM away from the nearest tower.

Since last week it went from bad to non existing services and I spend my days troubleshooting that and making money so I can pay for the ****py services I have been getting.

As i am sending this message my connection is appalling and I am honestly looking for an alternative so that i can be able to work as i work from home as an IT technician who has been in the telecoms industry for the last 5 years,i am very disappointed, as the entire family i was convincing them to ditch everything and join rain right now I'm telling them to run away
Just look at this horrible connection and tell me how does rain expect me to pay R1000 for such service

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 17 ms 3 ms 3 ms homerouter.cpe [192.168.8.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 1045 ms * 851 ms 10.195.18.46
6 3119 ms 3257 ms 3283 ms igw01-jhb-core.rain.network [41.73.34.233]
7 3304 ms * * 142.250.166.216
8 * * * Request timed out.
9 2126 ms 2571 ms 1437 ms 172.253.65.253
10 971 ms 1537 ms 854 ms dns.google [8.8.8.8]

Trace complete.














KL
Karabo L's update17 Aug 2023, 19:57
Reviewer Update
I am available everyday all day as I work from home the sooner someone gets here the better


KL
Karabo L's update17 Aug 2023, 20:56
Reviewer Update
during load-shedding you connection works
Capacity at you towers needs to be upgraded ,this frustrating really


Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 27 ms 2 ms 64 ms homerouter.cpe [192.168.8.1]
2 * * * Request timed out.
3 39 ms 303 ms 42 ms 10.11.102.126
4 * * * Request timed out.
5 62 ms 43 ms 45 ms 10.195.18.46
6 256 ms 206 ms 102 ms igw01-jhb-core.rain.network [41.73.34.233]
7 174 ms 108 ms 67 ms rain-41-73-54-26.rain.network [41.73.54.26]
8 13 ms 19 ms 61 ms 172.253.65.161
9 629 ms 20 ms 179 ms 216.239.40.199
10 46 ms 48 ms 43 ms dns.google [8.8.8.8]
KL
Karabo L's update19 Aug 2023, 14:27
Reviewer Update
THank you for sending a technician out, very helpful and was able to educate and assist .

Please give him a 5 start review from me,we will monitor further more from our end