3days without connection, really?

I am honestly so upset with this networks poor service connection, not to mention their appalling lack of customer service. I literally have to waste my airtime calling their useless call centre, hold on the line for minutes and only to be hung up on by their *********** agents every month. This is so disheartening considering that I pay every month to be provided a service, with my hard earned money and you fail dismally. I’ve been sitting here with no connection for 3days and no communication from Rain.