VS
Vusi S

1 reviews | Active since May 2021

26 Jun 2024, 11:46

****

RAIN since you are ****ming people and decided not to answer our Calls, then we are going to deal and attend to your ***** here, could you provide me with my credit contract agreement and a copy of your NCR registration certificate. You've shared my personal information with nudebt without a valid reasons to do so. I have taken a decision to file a formal complaint with NCR, the information regulator and ICASA, urgently provide me with a credit agreement that's was entered into between myself and Rain.

I do not owe RAIN anything, I contact your customer care service to suspend my service this was confirmed by your consultant and then you went ahead to debit my account, I requested a refund and this was done, you further reactivated the service without my permission and my account accumulated arrears due to non-payment, if there is no payment on the account the onus is on you to suspend the service until the account is updated as it's a month to month contract, let's see how far this goes who stand to lose.

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Replies (3)
Rain
Rain's reply26 Jun 2024, 12:03
Official
Hi Vusi,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
VS
Vusi S's update26 Jun 2024, 18:14
Reviewer Update
Fine, can you please provide me with my contract agreement entered into by myself and Rain, and your NCR registration certificate.
VS
Vusi S's update27 Jun 2024, 11:29
Reviewer Update
Provide me with the call recording, I believe the so called subscription was done, processed and confirmed over telephone call which I believe they are recorded, it's within my right as consumer to request such a recording and a copy of your NCR registration certificate. it fine I can easily download the terms and conditions online, I'm now asking you to send me all call recordings during the on-boarding and copy of your NCR registration certificate to my email address.