3 Weeks Without Internet – Unacceptable Service from Rain

I would like to formally raise a complaint about the extremely poor service I’ve been experiencing with Rain.

My WiFi has been down since the 3rd of this month, and it has now been over two full weeks, heading into three weeks without any resolution. Initially, I was told that the tower in my area was down. However, I have noticed that other networks are working perfectly fine, and only Rain seems to be affected.

More recently, I’ve been told that the tower now only has “minor issues,” yet my WiFi is still not working at all. Every time I try to follow up through your website, my query just gets “escalated,” but nothing actually gets resolved. This is extremely frustrating.

Because of this ongoing issue, I have had to spend a significant amount of money on mobile data just to keep my business running, as I rely heavily on WiFi. This is an unnecessary expense that I should not have to carry, especially since I am still paying my monthly subscription to Rain.

To make matters worse, this is not the first time this has happened. Around the same time last year, I experienced a similar issue where I was left without internet for about two weeks, yet I was still charged the full subscription fee despite the inconvenience.

At this point, I am requesting urgent resolution. If the issue cannot be fixed immediately, I would like Rain to arrange to collect their router so that I can explore other, more reliable options. I cannot continue paying for a service that is not being delivered.

I hope this matter will finally be taken seriously and resolved as soon as possible.