mB
mommybella B
1 reviews | Active since May 2025
26 May 2025, 14:23
3 weeks unresolved Query kept on postponing but debited for the service I didn't use until today poor customer service
It's been 3 weeks now my matter not resolved and treated unfairly by Rain and their consultant. I paid for the service in advance every month and they didn't help me even today. They keep on saying they will get back to me I'm tired Rude Consultant and unresolved Query They didn't get back to me at all now is 3 weeks not being assisted at all, after each and every query they just send an Automatic respond with the reference that I will be called and no one has helped me. I once called and one of the agent said I can do whatever I want and he will log cancelation query and refused to escalate my call to the supervisor.still having a serious concern, I will recommend everyone to cancel Rain wifi with immediate effect, worse we paid in advance for the service that is bad. And not rendered. Taking advantage of me . I didn't sign any contract with Rain and my journey with them ends because daily I must buy data as I have none.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
26 May 2025, 15:58Hi Mommybella,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply26 May 2025, 15:58
Official
Hi Mommybella,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
mB
mommybella B's updateReviewer Update
26 May 2025, 16:05Kindly attend my email *** , collect the router tomorrow, as I've been promised a call daily with a success, listen to the person to logged a cancellation query on Rain router , and left Rain 101 of which that wasn't the agreement how unprofessional he is.
mB
mommybella B's update26 May 2025, 16:05
Reviewer Update
Kindly attend my email *** , collect the router tomorrow, as I've been promised a call daily with a success, listen to the person to logged a cancellation query on Rain router , and left Rain 101 of which that wasn't the agreement how unprofessional he is.
mB
mommybella B's updateReviewer Update
26 May 2025, 16:55Come collect it tomorrow please and cancel all of them both I don't want any package with you guys, you caused me trauma
mB
mommybella B's update26 May 2025, 16:55
Reviewer Update
Come collect it tomorrow please and cancel all of them both I don't want any package with you guys, you caused me trauma
mB
mommybella B's updateReviewer Update
26 May 2025, 18:4856 Jerome street Lynnwood Pretoria call upon arrival *** my email ***
mB
mommybella B's update26 May 2025, 18:48
Reviewer Update
56 Jerome street Lynnwood Pretoria call upon arrival *** my email ***
mB
mommybella B's updateReviewer Update
28 May 2025, 11:33Unacceptable Customer Service Experience with Rain
For three weeks, I've been struggling to get assistance from Rain's customer service team. Despite numerous attempts, I've received inadequate support, which is unacceptable. The lack of prompt attention to my issue has caused frustration.
Specific Concerns:
1. *Unfulfilled promises:* Rain's team has sent emails claiming they would call me, but no one has followed up.
2. *Clueless representatives:* One representative who called seemed uninformed about my issue.
3. *Inconsistent communication:* The team responds quickly on this platform but fails to follow up on promises.
4. *Lack of action:* No cancellation ticket has been logged, and no one has contacted me to collect the router.tired of sending emails to *** and no one respond.
*Request for Assistance:*
I kindly request your help in escalating this matter to the Ombudsman. The lack of effective support from Rain's customer service team has been disappointing. I hope that reporting this issue will lead to a resolution and improved service.
For three weeks, I've been struggling to get assistance from Rain's customer service team. Despite numerous attempts, I've received inadequate support, which is unacceptable. The lack of prompt attention to my issue has caused frustration.
Specific Concerns:
1. *Unfulfilled promises:* Rain's team has sent emails claiming they would call me, but no one has followed up.
2. *Clueless representatives:* One representative who called seemed uninformed about my issue.
3. *Inconsistent communication:* The team responds quickly on this platform but fails to follow up on promises.
4. *Lack of action:* No cancellation ticket has been logged, and no one has contacted me to collect the router.tired of sending emails to *** and no one respond.
*Request for Assistance:*
I kindly request your help in escalating this matter to the Ombudsman. The lack of effective support from Rain's customer service team has been disappointing. I hope that reporting this issue will lead to a resolution and improved service.
mB
mommybella B's update28 May 2025, 11:33
Reviewer Update
Unacceptable Customer Service Experience with Rain
For three weeks, I've been struggling to get assistance from Rain's customer service team. Despite numerous attempts, I've received inadequate support, which is unacceptable. The lack of prompt attention to my issue has caused frustration.
Specific Concerns:
1. *Unfulfilled promises:* Rain's team has sent emails claiming they would call me, but no one has followed up.
2. *Clueless representatives:* One representative who called seemed uninformed about my issue.
3. *Inconsistent communication:* The team responds quickly on this platform but fails to follow up on promises.
4. *Lack of action:* No cancellation ticket has been logged, and no one has contacted me to collect the router.tired of sending emails to *** and no one respond.
*Request for Assistance:*
I kindly request your help in escalating this matter to the Ombudsman. The lack of effective support from Rain's customer service team has been disappointing. I hope that reporting this issue will lead to a resolution and improved service.
For three weeks, I've been struggling to get assistance from Rain's customer service team. Despite numerous attempts, I've received inadequate support, which is unacceptable. The lack of prompt attention to my issue has caused frustration.
Specific Concerns:
1. *Unfulfilled promises:* Rain's team has sent emails claiming they would call me, but no one has followed up.
2. *Clueless representatives:* One representative who called seemed uninformed about my issue.
3. *Inconsistent communication:* The team responds quickly on this platform but fails to follow up on promises.
4. *Lack of action:* No cancellation ticket has been logged, and no one has contacted me to collect the router.tired of sending emails to *** and no one respond.
*Request for Assistance:*
I kindly request your help in escalating this matter to the Ombudsman. The lack of effective support from Rain's customer service team has been disappointing. I hope that reporting this issue will lead to a resolution and improved service.
mB
mommybella B's updateReviewer Update
28 May 2025, 13:15I want both to be cancelled as per our previous discussion here in this public platform, and the respond was you will do it and arrange for pick , please send me a confirmation to pick up this router.
mB
mommybella B's update28 May 2025, 13:15
Reviewer Update
I want both to be cancelled as per our previous discussion here in this public platform, and the respond was you will do it and arrange for pick , please send me a confirmation to pick up this router.
mB
mommybella B's updateReviewer Update
28 May 2025, 13:16I can't cancel one and leave the other one no ways , I want both cancelled 100% and send me proof that both are cancelled
mB
mommybella B's update28 May 2025, 13:16
Reviewer Update
I can't cancel one and leave the other one no ways , I want both cancelled 100% and send me proof that both are cancelled
mB
mommybella B's updateReviewer Update
28 May 2025, 13:17The whole month not using Rain wifi as you didn't attend me 3 weeks full.
mB
mommybella B's update28 May 2025, 13:17
Reviewer Update
The whole month not using Rain wifi as you didn't attend me 3 weeks full.
mB
mommybella B's updateReviewer Update
28 May 2025, 13:54Kindly send me proof of the cancelation and also let's schedule for pick up appointment to be done Monday as this cancelation I requested to be done last week not month end
mB
mommybella B's update28 May 2025, 13:54
Reviewer Update
Kindly send me proof of the cancelation and also let's schedule for pick up appointment to be done Monday as this cancelation I requested to be done last week not month end
mB
mommybella B's updateReviewer Update
28 May 2025, 14:18***6 you sent that you only cancelled one , I want evidence for both cancelation and schedule to collect 2nd June
mB
mommybella B's update28 May 2025, 14:18
Reviewer Update
***6 you sent that you only cancelled one , I want evidence for both cancelation and schedule to collect 2nd June
mB
mommybella B's updateReviewer Update
28 May 2025, 14:58Send me cancelation confirmation to my email *** I want to also send it to my Legal team that the matter is scheduled for cancelation as I have a right for proof.
mB
mommybella B's update28 May 2025, 14:58
Reviewer Update
Send me cancelation confirmation to my email *** I want to also send it to my Legal team that the matter is scheduled for cancelation as I have a right for proof.