3 Weeks of paid subscription with no service. Please assist with my query.

Good day,

I’ve been with rain for about 3 years and this has been the most traumatising experience I’ve had thus far. I understand we can not have WiFi all the time but atleast have connectivity issues sorted with a week.

It’s been over 2 weeks now that this issue is not resolved, at first support said they will come with a new sim and router after trying all possible troubleshooting steps. The guy that came only came with a SIM card and left. I then reached out again and they said I should get a new router with 3 days. After 3 days they changed to 5 days when I followed up. Today marks the 5th day with no response. I constantly have to buy data to communicate with the support team.

Half of my months subscription has been for nothing infact I’ve actually lost money as I keep buying data to communicate with your support team. I paid for a service that has not been met with a slow responsive support team. In two weeks time my connection will be cut as my month on month subscription would have ended which i believe is unfair.

I’ve never wanted your support to respond instantly that’s not how business works I understand. But it’s been almost 3 weeks.

I ask for a refund in this months subscription or a pro raterd fee or something because I can not pay for a service that I didn’t get I ask that my issue be resolved as soon as possible as it has dragged for weeks. My contact details are as follows: *** or *** My initial reference weeks ago was #***