3 weeks no delivery

I don't want to post anything bad. BUT GUYS COME ON!!! I haven't worked a day since lockdown. I got an opportunity to work from home just need Internet. I get the unlimited 4g WiFi to start work. But it's been 3 weeks already and I haven't received a parcel number absolutely nothing!!! I am very upset with this service especially in lockdown when people need it the most and supporting the services. Please just get back to me ASAP or something! I'm not paying for a month I haven't used it...!!