AF
Ashleigh F
1 reviews | Active since May 2025
02 Jun 2025, 14:33
3+ support tickets created over 2 months with ZERO response
I finally decided to cancel my contract (video meetings were impossible with my connection on Rain 5G) and read and reread and agreed to all terms. But they continue to debit my account. I have sent several support emails with ZERO response. It seems you cannot circumvent their AI chat bot either. All I want is to speak to a human but there is not direct/general-queries contact number.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
02 Jun 2025, 17:17Hi Ashleigh,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply02 Jun 2025, 17:17
Official
Hi Ashleigh,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
AF
Ashleigh F's updateReviewer Update
19 Jun 2025, 10:13I'm still waiting for assistance and a refund for the unauthorised debit on my account. What's going on?
AF
Ashleigh F's update19 Jun 2025, 10:13
Reviewer Update
I'm still waiting for assistance and a refund for the unauthorised debit on my account. What's going on?
AF
Ashleigh F's updateReviewer Update
20 Jun 2025, 12:13I cancelled on the 9th of April. ***
Your debit order was unauthorised.
Please talk to ***nor Williams.
Your debit order was unauthorised.
Please talk to ***nor Williams.
AF
Ashleigh F's update20 Jun 2025, 12:13
Reviewer Update
I cancelled on the 9th of April. ***
Your debit order was unauthorised.
Please talk to ***nor Williams.
Your debit order was unauthorised.
Please talk to ***nor Williams.
AF
Ashleigh F's updateReviewer Update
23 Jun 2025, 08:52I expect this to be sorted out by 24 June, COB. This is the 3rd escalation to no avail.
AF
Ashleigh F's update23 Jun 2025, 08:52
Reviewer Update
I expect this to be sorted out by 24 June, COB. This is the 3rd escalation to no avail.
AF
Ashleigh F's updateReviewer Update
04 Jul 2025, 08:44I'm still waiting on my refund after a second unauthorised debit on July 1st. This is after driving 50km to Cape Town to deliver the router myself.
AF
Ashleigh F's update04 Jul 2025, 08:44
Reviewer Update
I'm still waiting on my refund after a second unauthorised debit on July 1st. This is after driving 50km to Cape Town to deliver the router myself.
AF
Ashleigh F's updateReviewer Update
04 Jul 2025, 13:02I see the refund for R80.17. What about the refund for R479? debited on 1 June?
AF
Ashleigh F's update04 Jul 2025, 13:02
Reviewer Update
I see the refund for R80.17. What about the refund for R479? debited on 1 June?