3 Queries and still no response from customer service.

I understand this is a lock down but honestly this customer service is disgraceful. I was able to access the network for only 7 days this month. Getting no assistance or feedback from customer service after escalating issues on the 12/04/20 , 17/04/20 and 24/04/20. Now I'm unable to go online as I reached my limit even though I have uncapped package?!?!? Need this resolved or at the very least an update on the situation....The support has never been this bad.