EW
Eugene W
1 reviews | Active since Feb 2024
16 Jun 2024, 08:23
3 months of poor service from Rain Mobile
Once again Rain has cut me off even though I have paid loyally every month. I am not sure what these people want because they never communicate clearly with you, i even sent them an email asking if something with regards to their billing process has changed because right now if am paying at the 25th of every month and then I must make a payment on the first day of the next month as well. I am not sure what this is all about because non of these *********** people informed me about it, and non of them have the decency to respond on your emails unless you write a bad review of cause. They give me an option to pay half the amount and the rest at the end of the month which I did and then I was on for an hour or so and cut of again, very unprofessional of rain I hope they are proud of themselves. They of cause expect full payment even though I am getting cut of for a few days this is therefore I would like to warn others who seem to think Rain is good proposition, be careful I would not recommend my worst enemy and thank your rain for your poor service.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
16 Jun 2024, 08:42Hi Eugene Willemse,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply16 Jun 2024, 08:42
Official
Hi Eugene Willemse,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
EW
Eugene W's updateReviewer Update
16 Jun 2024, 12:32You guys really exhaust me, I pay every damn month for what damn month so I owe you please explain that to me Im sure it's not a complicated question and please tell me if I will be credited for the days you disconnected me and with that I mean the prior month as well because if you don't I can't pay for full service or otherwise I will go to the consumer protection act so that they can advise me, because this is not fair.
EW
Eugene W's update16 Jun 2024, 12:32
Reviewer Update
You guys really exhaust me, I pay every damn month for what damn month so I owe you please explain that to me Im sure it's not a complicated question and please tell me if I will be credited for the days you disconnected me and with that I mean the prior month as well because if you don't I can't pay for full service or otherwise I will go to the consumer protection act so that they can advise me, because this is not fair.
EW
Eugene W's updateReviewer Update
16 Jun 2024, 12:35This is also ****** damn ridiculous how can you expect me to pay 499 on the 25th of May and then 535 on the 01 June 2024 ? How does this even work because I have no idea?
EW
Eugene W's update16 Jun 2024, 12:35
Reviewer Update
This is also ****** damn ridiculous how can you expect me to pay 499 on the 25th of May and then 535 on the 01 June 2024 ? How does this even work because I have no idea?
EW
Eugene W's updateReviewer Update
16 Jun 2024, 13:50I asked you a flippen question? for which month am I paying because I have been paying loyally every flippen month. Also tell me when did the conditions changed why do I pay the 25th and the first of the month? Is this a difficult question? I also asked you if you going to Credit me for the days you disconnected me, don't tell me about how much I owe I know that and I have always paid just answer the damn questions I asked. And don't worry I will cancel service today because I am tired of your useless services
EW
Eugene W's update16 Jun 2024, 13:50
Reviewer Update
I asked you a flippen question? for which month am I paying because I have been paying loyally every flippen month. Also tell me when did the conditions changed why do I pay the 25th and the first of the month? Is this a difficult question? I also asked you if you going to Credit me for the days you disconnected me, don't tell me about how much I owe I know that and I have always paid just answer the damn questions I asked. And don't worry I will cancel service today because I am tired of your useless services
EW
Eugene W's updateReviewer Update
16 Jun 2024, 13:54I give you permission to cancel all sim cards with immediate effect.
EW
Eugene W's update16 Jun 2024, 13:54
Reviewer Update
I give you permission to cancel all sim cards with immediate effect.
EW
Eugene W's updateReviewer Update
16 Jun 2024, 15:24Could you please explain to me what exactly Im paying for and whether I have skipped a month why am I still paying for May, I am going to request my payment history from the bank because clearly you don't have the decency to respond to by answering my question, it feels like I am speaking to a damn robot.
EW
Eugene W's update16 Jun 2024, 15:24
Reviewer Update
Could you please explain to me what exactly Im paying for and whether I have skipped a month why am I still paying for May, I am going to request my payment history from the bank because clearly you don't have the decency to respond to by answering my question, it feels like I am speaking to a damn robot.
EW
Eugene W's updateReviewer Update
16 Jun 2024, 17:58I excepted I am not going to get an answer from you that's why I took the initiative and launch a complain at the consumer protector because if you thought I am just going to sit idly by and be another one of your victims you are mistaken. One way or another I will get an answer from you why I am suddenly paying double. I want to know why I am supposed to pay the 25 and then the first of every month and I will fight until I get an answer.
EW
Eugene W's update16 Jun 2024, 17:58
Reviewer Update
I excepted I am not going to get an answer from you that's why I took the initiative and launch a complain at the consumer protector because if you thought I am just going to sit idly by and be another one of your victims you are mistaken. One way or another I will get an answer from you why I am suddenly paying double. I want to know why I am supposed to pay the 25 and then the first of every month and I will fight until I get an answer.
EW
Eugene W's updateReviewer Update
18 Jun 2024, 13:06I just want to bring it to your attention that according to my bank records an amount of 499.00 went of for the May invoice for services rendered the period May 1-31. If i am correct the amount should be 535 for May which mean i owe the difference. I also don't understand why it was so difficult for you to explain this to me and it is also not expectable to just change the terms and expect some to pay again 5 days after they made payment and then suddenly decide my plain is postpaid, you have no idea the inconvenience you are causing, descent communication would have avoided this situation.
According to your records you have not added the payment of 499 made in the 25th of May that was for May services which mean i have made payment of 267 which are part payment for services rendered in June 2024 if you look at my billing history. I also want to bring it under your attention the fact that i must made full payment even though you have cutoff my services for a few days. I deem this unfair practice and thus have reported this matter to the Consumer Protector who referred my case to a ISPA with the hope that we can resolved this matter.
According to your records you have not added the payment of 499 made in the 25th of May that was for May services which mean i have made payment of 267 which are part payment for services rendered in June 2024 if you look at my billing history. I also want to bring it under your attention the fact that i must made full payment even though you have cutoff my services for a few days. I deem this unfair practice and thus have reported this matter to the Consumer Protector who referred my case to a ISPA with the hope that we can resolved this matter.
EW
Eugene W's update18 Jun 2024, 13:06
Reviewer Update
I just want to bring it to your attention that according to my bank records an amount of 499.00 went of for the May invoice for services rendered the period May 1-31. If i am correct the amount should be 535 for May which mean i owe the difference. I also don't understand why it was so difficult for you to explain this to me and it is also not expectable to just change the terms and expect some to pay again 5 days after they made payment and then suddenly decide my plain is postpaid, you have no idea the inconvenience you are causing, descent communication would have avoided this situation.
According to your records you have not added the payment of 499 made in the 25th of May that was for May services which mean i have made payment of 267 which are part payment for services rendered in June 2024 if you look at my billing history. I also want to bring it under your attention the fact that i must made full payment even though you have cutoff my services for a few days. I deem this unfair practice and thus have reported this matter to the Consumer Protector who referred my case to a ISPA with the hope that we can resolved this matter.
According to your records you have not added the payment of 499 made in the 25th of May that was for May services which mean i have made payment of 267 which are part payment for services rendered in June 2024 if you look at my billing history. I also want to bring it under your attention the fact that i must made full payment even though you have cutoff my services for a few days. I deem this unfair practice and thus have reported this matter to the Consumer Protector who referred my case to a ISPA with the hope that we can resolved this matter.