1 reviews | Active since Apr 2016
3 DAYS OF NO SERVICE/ NETWORK ON RAIN SERVICE PROVIDER
I have been without network for the past 3 days. It is frustrating to pay for something and still not be connected.
Today, I spoke to one of the Consultants and after she informed me that she can see that my network is fine; she told me that I need to buy data, voice & sms data for my UNLIMITED 4G data to start working again. That alone frustrated me because I have been with RAIN for years and I have never been informed of loading data whereas every month I am debited for unlimited data.
After I explained my frustration of being told to buy data she said she will log a ticket for me because she does not understand why on her side now it suddenly shows that I have no data whereas I am on unlimited data.
This is frustrating because my money is debited every month with no fail but today marks night 4 of no network on my RAIN SIM CARD.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your network query, and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your network query, and we will be in touch to assist further.
Regards,
rain.
The connection has not improved. I am still struggling to connect.
A consultant called yesterday and asked I send a message when I am home so that they can check what is affecting my connection. I sent an sms but I have not been called and I am still not connected to my wifi
The connection has not improved. I am still struggling to connect.
A consultant called yesterday and asked I send a message when I am home so that they can check what is affecting my connection. I sent an sms but I have not been called and I am still not connected to my wifi
Please note that I did all that I was told to do and still my network connection is not working.
Your urgent assistance will be appreciated
Please note that I did all that I was told to do and still my network connection is not working.
Your urgent assistance will be appreciated