3 days not being able to work - loss of income - faulty router after 1 day collection

First time customer. Collected my router on Sunday at Townsquare. Tried using it Monday and the router wouldn’t switch on. I logged a complaint and someone was supposed to get back to me, still waiting. I work from home and haven’t been able to work since Monday, today is now Wednesday. Absolutely pathetic! I want to know if Rain is going to accommodate my loss of pay for these 3 days and the days to come. When signing up I explained the consultant that I will be using the wifi strictly for working from home!!!!!! There is no easy way to contact Rain! Have to deal with an AI Bot! To say I’m upset is an understatement