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LM
Lopang M

1 reviews | Active since Oct 2017

12 Nov 2020, 18:22

3 DAYS no connection!!!

I have been using rain since Aug 2019, it had always been smooth with high speed, if I had any problems wouldn't even be for an hour! However these past 3 DAYS, I have no connection, I email then they just respond on email to reset, I did reset but nothing worked. I called them and the lady promised to call me back today! Its not 18:20 and of cause they have closed!!! Customer Service is non existent and this is completely throwing me off the provider

0
Replies (3)
Rain
Rain's reply13 Nov 2020, 09:34
Official
Hi Lopang

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline
LM
Lopang M's update13 Nov 2020, 14:31
Reviewer Update
Your apologies is not humble at all, as I still await your guy's call! 4 Hours later still nothing, or are your working on skeleton staff? Is my problem to big to handle? Is the a backlog of calls? If this is how you treat your olderer clients, I'm wondering how you treating you newer ones! Please let me know if we can sort this out or not! It's such a drag having to remind yall how to do YOUR job! Please let me know if you dont need my money any more!
LM
Lopang M's update13 Nov 2020, 17:38
Reviewer Update
24 Hours have officially passed...considering you dont work on weekends, clearly my complain went to deaf ears! No answer on the phone! No response on email! No help on the website! How the hell do you service your clients?! This is ridiculous, you can refund my money and we can cut ties!