2x wrong billing for upgrade that rain sold

Rain is a the worst. Stop using it. I upgraded my account from 4G to 5G. End of December. 5G is prepaid so I prepaid for December. Meaning in January its supposed to be pro rata. I got a bill on top of that the stopped my wifi. I have called. Emailed. I've used the app they dont respond and this is why they dont have walk in branches.

Over that I was charged a full months bill for the 4G which I upgraded from and stopped using in November. The contract clearly says for cancelled subscriptions the user is charged per megabyte billing for data used.

The worst network ever. Rather go fibre with trusted companies with walking branches.

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