PM
Phuti M
1 reviews | Active since May 2024
25 May 2024, 10:32
0
I have canceled my rain service but they are still deducting from my bank account. I have called many times to escalate my query but nothing has happened.
Helpful (0)
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Replies (2)
Rain's replyOfficial
25 May 2024, 10:47Hi Phuti Pegyy Meso,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply25 May 2024, 10:47
Official
Hi Phuti Pegyy Meso,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
PM
Phuti M's updateReviewer Update
25 May 2024, 11:47Good day.
Please note that my request dates back to 04 May and only managed to get through on 06 May 2024.I explained to the lady who was assisting me that I need immediate cancelation.I know you guys keep call records.If I was going to be charged for May she should have explained so that I would use your service for the last time.I even asked her when you will be collecting the router she said anytime but not next week.It's really not fair for me to be caught in the middle because your employee failed to do their job.
Please note that my request dates back to 04 May and only managed to get through on 06 May 2024.I explained to the lady who was assisting me that I need immediate cancelation.I know you guys keep call records.If I was going to be charged for May she should have explained so that I would use your service for the last time.I even asked her when you will be collecting the router she said anytime but not next week.It's really not fair for me to be caught in the middle because your employee failed to do their job.
PM
Phuti M's update25 May 2024, 11:47
Reviewer Update
Good day.
Please note that my request dates back to 04 May and only managed to get through on 06 May 2024.I explained to the lady who was assisting me that I need immediate cancelation.I know you guys keep call records.If I was going to be charged for May she should have explained so that I would use your service for the last time.I even asked her when you will be collecting the router she said anytime but not next week.It's really not fair for me to be caught in the middle because your employee failed to do their job.
Please note that my request dates back to 04 May and only managed to get through on 06 May 2024.I explained to the lady who was assisting me that I need immediate cancelation.I know you guys keep call records.If I was going to be charged for May she should have explained so that I would use your service for the last time.I even asked her when you will be collecting the router she said anytime but not next week.It's really not fair for me to be caught in the middle because your employee failed to do their job.