2 weeks,3 REF #'s - no contact...are you still connected RAIN???

REF # to which you have not rep**** to since 3rd march:

******1

100% your error when changing me from 5G to 4G. As my recorded phone calls will show: - you never instructed me to cancel from my side - you never cancelled from your side, as was required and confirmed today on call *** - you have now charged me for both and claiming I am in arrears - as of now 15:45 on 10th March, you still have not sorted out

When will my 4G be reactivated PLEASE for this gross lack of customer service on your part??????