2 weeks with no WiFi

Worst experience. Our 5G router had not worked since we bought it, everytime we'd call in the operators tell us say the same thing. After 2 weeks they sent out a technician. Why are you gonna have us call in and speak to people who don't even understand routers or how it works. All they just kept saying is restart. Also, why don't you have actual technicians deliver the router so they can connect for us, especially if you don't have instructions in the box... 2 weeks of this thing not working and I bet they will gladly deduct the full amount, I'll probably change my WiFi company.... Bad customer service honestly