2 weeks and no sim card, no refund

If I could give 0 stars, I would. I ordered a Rain sim card on the 12th of Aug. Today the 24th I have not received my card. I have made about 6 calls and emails to Rain until I demanded they gave me the courier`s contacts. When I contacted Ram, they told me they had tried to deliver on the 19th but had the incorrect address and contact number from Rain,which I had repeatedly been trying rectify with Rain before the 19th, more than 5 times when I realized it was not amended on their system. I contacted Ram since the 22nd Aug and they still have not delivered due to Rains` error,everyday I`m being told the delivery is the next day and it never comes. When I contacted Rain about the refund, I was told to contact someone else to cancel my subscription, I guess that`s their arrogant way of telling me they don`t need my money nor me as their customer. I told them I was not going to cancel but I still need my refund for the days I paid for and had not received my card plus the wasted airtime to get data. I still have not received my card, and that has had a big impact on my job and my finances as I have had to use my airtime for data, unplanned and not budgeted for. Rain I need my refund,your system doesn`t show where I can go for this.