#***2 - rain incoming call #***

I received a Rain router on Friday, 2 December 2025. From the moment it was powered on, it has picked up zero signal. Not weak signal. Not intermittent. Nothing at all. The service has been completely unusable from day one.

Rain initially claimed the router was not registered. Multiple agents later confirmed that it was registered and that the issue had supposedly been escalated to Network Technical Support. Since then? Absolute silence. No feedback, no resolution, no accountability.

I have been forced to call Rain relentlessly, sometimes up to four times a day, only to be fed the same scripted excuses and false assurances. Each call ends the same way: “The issue has been logged,” followed by no action whatsoever.

This is not a technical glitch anymore; it is a complete failure of customer service and operational competence. You cannot charge customers for a service, deliver hardware that does not work, and then hide behind call-centre scripts while the customer chases you daily.

Rain has shown zero urgency, zero ownership, and zero respect for customers’ time and money. I am effectively paying for a service that does not exist.

This experience has been unacceptable. Proceed with caution before signing up with Rain.