2 Cosultants and a Supervisor with bad work ethics

Hi after the service I have received today (2 consultants one by the name of Tinyko not sure of the other) as well as one supervisor by the name of Refiloe Slethwayo (who did not even attempt to go the extra mile and had the audacity to ask me THE CUSTOMER "so what do you suppose we do now", what and how did this person become a supervisor? My 5G connected to the incorrect tower and when advised by the 1st support person as to what I needed to do, it then did not want to connect at all which would mean she didn't know what she was doing. She logged a call for me which was said to take 2 hours to be actioned I then had to follow up only to find out that it then became 24hrs as a resolution period instead, all that without being notified. Rains customer service is honestly poor and the skills in their Frontline workforce is quite frankly pathetic, this company doesn't even deserve 1 star after the way in which I was treated today passed, from pillar to post. This will be the final month with your service provision.