18:14 min on hold with no end in sight, Really?!

Still no phone call back from any suppervisor or manager. I have photo evidence of being placed on hold for 18:14 min long. Is this how you do business? Should I take my business somewhere else? Then I better get an immediate refund. You have a bunch of *********** workers. Some one who can help me solve my problem better be in contact with me soon. ********** 609 or ********** or do you need smoke signals?