PG
Prince G
1 reviews | Active since Feb 2018
14 Jun 2024, 11:56
18 days and still no resolution on the connection issue
Reported a issue on the 28th of May about getting slow speeds during peak hours (19:00-23:00) on the unlimited 5G Package R999 a month . I have been getting Max 10mbps during peak hours and they still haven't resolved the issue . Today is the 14th of June and nothing has been done ...I have no incident or ticket number . all l am getting is this has been escalated then they disappear . This is my 4th or 5th review on the same issue ....18 DAYS LATER still experiencing the same issue
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Replies (2)
Rain's replyOfficial
14 Jun 2024, 13:00Hi Prince Gumede,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply14 Jun 2024, 13:00
Official
Hi Prince Gumede,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
PG
Prince G's updateReviewer Update
19 Jun 2024, 20:20Rain your technicians found nothing and they had no idea where the towers are. Device was not moved and they also did absolutely nothing they said its a tower issue ..This problem started on the 28th of May ...and it is still not resolved .... What do you recommend l do ? over 20 plus days with the same issue..
PG
Prince G's update19 Jun 2024, 20:20
Reviewer Update
Rain your technicians found nothing and they had no idea where the towers are. Device was not moved and they also did absolutely nothing they said its a tower issue ..This problem started on the 28th of May ...and it is still not resolved .... What do you recommend l do ? over 20 plus days with the same issue..