15 days with no network

If there was an option of “no star rating” I’d select that. I have been using rain for quite some time. The router malfunctioned

I called in on the 5th of December 2022 and was advised it’s a tower issue

24 hours later again I’m told the same. It is then that o had requested an inspection and a new router

Today the 20th of December 2022 marks 15 days with no Yang able feedback

I’m always told- when I call, that it has been escalated to the necessary department, you’ll be called in 24 hours

It’s been 15 days

Your service is extremely poor. Why are calls routed to India? The Indian nationals have a tendency of ending calls when they can’t assist or make up a pathetic story of “I can’t hear you, line is breaking immediately after answering

The language and heavy accent is a barrier. Clearly they are script trained and don’t understand the issue raised by client