15 DAYS OF A QUERY

After taking 2 Months away from Rain Mobile , I was looking forward to getting back online with their data services . First I had to visit the Rain application to settle my outstanding balance in order to re-connect little did I know it would take 3 Days of failed attempts to issue payment & my Bank was consistent however the Rain App just kept failing to authenticate , eventually it authenticated this now after the countless attempts as well as email correspondence to their customer support .

As soon as my payment was made ,.. I immediately contacted Rain to request a Sim Swop/replacement again I hate to do this numerous times prior to any response i.e email below:

____________________________________________________________________________ Simswop refiloe pitjeng <***> Tue, Sep 3, 9:48 AM to rain

Can I please get assistance in the above mentioned subject. ...I haven't received any response from sanelisiwe

__\●/___Have a Musical Day!

Refilwe Pitjeng ________________________________________________________________________________

2 Days later I still sent another email requesting assistance ,.which I finally got and a lady called Sanelisiwe confirmed Sim being sent for delivery & Surely the delivery was the only prompt service I received which is obviously another company RAM (Very efficient service ).

So the SIM has arrived only to be dissaponted AGAIN as I could not connect since the SIM was not registered with the network (but I initially made a simswop reqiest ) anyway I used their online chat service and was assisted by a lady named Hlengiwe - I clearly specified my query & even suppliced my new sim detail etc. After numberous attempts of her tryning to help me connect requesting screenshots etc. ***EXHAUSTING*** she told me my query will have to be escalated to the network division sure enough I received an email confirmation of it being escalated to Tier 2 Support team .

This took another 3 Days of no response so basically I have spent 11 Days on a query with RAin Mobile .

I asked for Hlengiwe who only realised then that she made the mistake of not capturing my sim swop e registration request & apologised & said she is doing it and I will be online in 24hrs & only got reconnected 13 Days later.

Disappointed .