14 days after reporting a problem and communication with various representatives and s

It is now over 14 days since the problem has been reported to Rain and there has been no improvement in signal strength. The Fact is that my cellphones connected to Rain cell service are totally useless. The worst of it all I have not been given any form of progress report to show that Rain has taken any steps to resolve the problem. The customer support and the three employees of rain do not have the experience to resolve this error nor can they communicate adequately with customers. They all need training as there is a serious lack of listening to the customer shown by the fact that you have to repeat the same things time and time again. I demand that this be escalated to Top Management with immediate effect . The matter is not doing Rain any good as I cannot recommend Rain due to the total lack of progress made. In fact Rain does not pay any credence to the requirements and suggestions of its customers.