GS
Garry S
1 reviews | Active since Jul 2016
29 Oct 2024, 12:25
11 days mobile number still not ported to rain
It says online that you can port your number to their mobile network in 24 hours. I started the porting process on 18 October from Vodacom to rain. On 24 October (6 days later) I phoned the rain contact call centre and the guy said I must tap the 'request port assistance' on the app because he can't help me. No contact and my cell phone number doesn't work since 18 October (It's now 29 October, 11 days later). I just want my phone number to work please.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
29 Oct 2024, 13:45Hey Garry S,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your porting query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your porting query and we will be in touch to assist further.
Regards,
rain.
Rain's reply29 Oct 2024, 13:45
Official
Hey Garry S,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your porting query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your porting query and we will be in touch to assist further.
Regards,
rain.
GS
Garry S's updateReviewer Update
29 Oct 2024, 13:54Please and thank you! I use this number for my small business and haven't been able to receive and make calls to clients in 11 days. I started the port process on Friday evening on purpose thanking that I could continue as normal by Monday the 20th (9 days ago)
GS
Garry S's update29 Oct 2024, 13:54
Reviewer Update
Please and thank you! I use this number for my small business and haven't been able to receive and make calls to clients in 11 days. I started the port process on Friday evening on purpose thanking that I could continue as normal by Monday the 20th (9 days ago)
GS
Garry S's updateReviewer Update
01 Nov 2024, 11:29I have been assisted, thank you very much. I went to the store and Lerato from the Roodepoort branch was kind enough to set everything up for me. There were a few other settings that needed to be changed (DNS or something like that and other settings I had no idea about). The sim now works and can receive SMSs and calls. I am now all sorted. Thank you.
GS
Garry S's update01 Nov 2024, 11:29
Reviewer Update
I have been assisted, thank you very much. I went to the store and Lerato from the Roodepoort branch was kind enough to set everything up for me. There were a few other settings that needed to be changed (DNS or something like that and other settings I had no idea about). The sim now works and can receive SMSs and calls. I am now all sorted. Thank you.