100%poor customer service

I have been sending email and comments to your dashboard with no assistance i want my R250 that you debited on the 1st of July today the date is the 29th of July and still i have not received my money. I regret even taking that sim card the poor customer service i have received from you is unbearable, you need training on how to deal with customers . Why would a consultant pick up the error on your side then when it comes to refund you make it a hustle? You are ******** you take advantage of my bank details since you have access to my bank now you think you own it. I will keep on writing as many reviews as i can until you refund my money