DB
Danielle B
1 reviews | Active since Feb 2019
08 Mar 2024, 11:16
-10000 Stars if you ask me!
-10000 Stars if you ask me! Absolutely horrible service. I would like to get through to your accounts department but am told that no one is available at 10:45 in the morning? How??? Also who does not have an e-mail address? We need assistance but have to wait how long for a phone to be answered and then speak to people who have no clue about the product they have! Pathetic!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
08 Mar 2024, 11:31Hi Danielle Boucher,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply08 Mar 2024, 11:31
Official
Hi Danielle Boucher,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
DB
Danielle B's updateReviewer Update
08 Mar 2024, 11:40Please have someone from your finance department contact me this afternoon.
DB
Danielle B's update08 Mar 2024, 11:40
Reviewer Update
Please have someone from your finance department contact me this afternoon.
DB
Danielle B's updateReviewer Update
19 Mar 2024, 09:18The question I have is why was the service not suspended when the 1st payment was not received, so yes of curse there is data usage. We have Rain at work and if we miss one payment service is immediately suspended. Why did you not suspend the service when you saw that the payment did not go through then we would have immediately noticed something is wrong! That is what I do not understand
DB
Danielle B's update19 Mar 2024, 09:18
Reviewer Update
The question I have is why was the service not suspended when the 1st payment was not received, so yes of curse there is data usage. We have Rain at work and if we miss one payment service is immediately suspended. Why did you not suspend the service when you saw that the payment did not go through then we would have immediately noticed something is wrong! That is what I do not understand
DB
Danielle B's updateReviewer Update
19 Mar 2024, 12:18So if I understand correctly you just choose to bill people whether the payments go through or not and then surprise them with a large bill at the end of the day. The service was supposed to be suspended as per your T's and C's point 11.14. This DID NOT HAPPEN as again then we would have noticed something was wrong, so yes there was data used I agree but this would not have happened if you had suspended the service.
DB
Danielle B's update19 Mar 2024, 12:18
Reviewer Update
So if I understand correctly you just choose to bill people whether the payments go through or not and then surprise them with a large bill at the end of the day. The service was supposed to be suspended as per your T's and C's point 11.14. This DID NOT HAPPEN as again then we would have noticed something was wrong, so yes there was data used I agree but this would not have happened if you had suspended the service.