-1000 for rain

I have been in contact with the customer service with regards to a dedicated case that has been ongoing with my financial institutions, an arrangement has been agreed with the agent Ritesh kumar Dev and he advised me that I do not have to be concerned as arrangements had been made until feedback is given to me on the 31st of August , just to be disconnected from the service , knowing that my financial institutions is having an investigation , rain is unable to assist as their agents even today 03/08/2024 failed to locate the arrangement that was made on the 26/07/2024 . Been with rain for a few years and when ***** is happening they just can't accommodate for their clients .... Still waiting for their billing department to get back to me after numours calls to report the issue