XE
Xander E
1 reviews | Active since Dec 2021
08 Dec 2021, 07:43
10 months waiting for Rain to collect router and return deposit
The problem started when I cancelled the contract in February 2021 and they sent the courier to the wrong address. I had moved, but let Rain know of my new address, and Rain changed the address as evidenced on my monthly invoices. I have been battling to get the router collected and my deposit returned since February. After 10 months and countless emails and phone calls on a monthly basis, I get told each time that THIS TIME the logistics team will get on it. \
Nothing ever happens.
Request #***
Helpful (0)
Replies (1)0
Replies (1)XE
Xander E's updateReviewer Update
08 Dec 2021, 10:29PUBLIC UPDATE WITH PRIVATE INFO REMOVED
----------RAIN REPLY 8 DEC 2021 09:24----------
Good day
----------RAIN REPLY 8 DEC 2021 09:24----------
Good day
Kindly accept my apology for the inconvenience caused.
Please note that I need you to provide me with your detailed address for collection via a private reply. or is this the address : ***X
Kind Regards
Rain
----------XE REPLY 8 DEC 10:26----------
Good morning
No, the ***X Street address is not my address. I notified you in July of last year that the ***X Street address is no longer my address, and again in my communications with you on 24 February 2021 after you sent the courier to the wrong address. How could you not know what my new address is after I notified you in July last year? Rain must have known because the new address appeared on every single invoice you yourself sent me since August of 2020 leading up to the incorrect collection in February 2021. Can it seriously be in ten months of complaining about the address issue to you, that nobody has managed to note the change anywhere except on the invoices? You seriously need to rework you administration system if it is in such disarray that you cannot even change an address.
The new address is ***X.
----------XE REPLY 8 DEC 10:26----------
Good morning
No, the ***X Street address is not my address. I notified you in July of last year that the ***X Street address is no longer my address, and again in my communications with you on 24 February 2021 after you sent the courier to the wrong address. How could you not know what my new address is after I notified you in July last year? Rain must have known because the new address appeared on every single invoice you yourself sent me since August of 2020 leading up to the incorrect collection in February 2021. Can it seriously be in ten months of complaining about the address issue to you, that nobody has managed to note the change anywhere except on the invoices? You seriously need to rework you administration system if it is in such disarray that you cannot even change an address.
The new address is ***X.
XE
Xander E's update08 Dec 2021, 10:29
Reviewer Update
PUBLIC UPDATE WITH PRIVATE INFO REMOVED
----------RAIN REPLY 8 DEC 2021 09:24----------
Good day
----------RAIN REPLY 8 DEC 2021 09:24----------
Good day
Kindly accept my apology for the inconvenience caused.
Please note that I need you to provide me with your detailed address for collection via a private reply. or is this the address : ***X
Kind Regards
Rain
----------XE REPLY 8 DEC 10:26----------
Good morning
No, the ***X Street address is not my address. I notified you in July of last year that the ***X Street address is no longer my address, and again in my communications with you on 24 February 2021 after you sent the courier to the wrong address. How could you not know what my new address is after I notified you in July last year? Rain must have known because the new address appeared on every single invoice you yourself sent me since August of 2020 leading up to the incorrect collection in February 2021. Can it seriously be in ten months of complaining about the address issue to you, that nobody has managed to note the change anywhere except on the invoices? You seriously need to rework you administration system if it is in such disarray that you cannot even change an address.
The new address is ***X.
----------XE REPLY 8 DEC 10:26----------
Good morning
No, the ***X Street address is not my address. I notified you in July of last year that the ***X Street address is no longer my address, and again in my communications with you on 24 February 2021 after you sent the courier to the wrong address. How could you not know what my new address is after I notified you in July last year? Rain must have known because the new address appeared on every single invoice you yourself sent me since August of 2020 leading up to the incorrect collection in February 2021. Can it seriously be in ten months of complaining about the address issue to you, that nobody has managed to note the change anywhere except on the invoices? You seriously need to rework you administration system if it is in such disarray that you cannot even change an address.
The new address is ***X.