10 mb line only reaching 1mb...

Item: Rain
Rating: 1
Author: Calyn L

I had the R250 PM deal, download speeds climaxed around 4 mb. I recently upgraded to the R480 unlimited Wifi, it was suppose to be a 10 meg line, but it is currently working at a 1 meg line. Extremely disappointing, I've tried to get ahold of the call Centre but no one is answering. This is a waste if time and money. Please sort this out. I'm not using a router. This has been tested over a few days now.

Helpful (0)

Replies (1)

Rain's replyOfficial

21 Jul 2020, 13:31

Hi Calyn

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain profile so that I may help you.

Stay safe.

Regards
Fattima

Rain's reply21 Jul 2020, 13:31

Official