1 Star (Only because 0 isn’t an option)

I am extremely frustrated and disappointed with Rain’s complete lack of customer service and accountability. Over three weeks ago, Rain made an unauthorized debit from my account — even though I had already paid in full for the month.

No one has been able to explain why this happened, and ever since, I’ve been given the same generic answers with absolutely no real assistance. Because I moved my funds to another account (to avoid exactly this kind of nonsense), my bank charged me R200 for insufficient funds, because of this unauthorised debit of R625 and I since I flagged this transaction as ***** my bank cancelled my card, incurring another R160 in costs. Total damage? R360 — for a mistake Rain won’t take responsibility for.

I was told a refund was “processed,” but nothing has come through, and it’s now been over 10 business days of going in circles. Every call ends the same: no help, no urgency, no care. There’s nothing they can do

I don’t normally leave bad reviews, but I wouldn’t even give Rain one star if I had the option. What makes this worse is that I referred six people to this service — and now I feel terrible for recommending a company that clearly has zero focus on customer service or accountability.

They send emails with references and never reply on those emailed when you give feedback of what they requested, this now requires you to log a new query for the same thing

Avoid Rain at all costs if you value your money, time, and sanity. A company this unresponsive and careless doesn’t deserve your business.