RB
Rashaad B

1 reviews | Active since Jun 2021

21 Sept 2021, 14:03

1 star is too much

This is my 3rd review with the exact same issue.

Again, no support via contact centre.

When you guys advertise you should say " please contact support via hello peter as we only respond to customers on there"

Every month, i have no internet for hours.

I end up having to buy data out of pocket for my pocket router but come month end you guys debit a full amount but i will not be getting reimbursed for my expenses.

Please do not come with bull excuses like: you guys checked and everything is fine on your side because i would not be on here writing a review if it was.

Dont tell me about trouble shooting to remove the sim and powering off the device i have done it!!!

Please, i would love to hear your excuse this time.

Again, i pay you guys for a full month!! give me a full month of service!!!

This is appalling and im disgusted by the putrid service provided.

Its like you guys love hello peter, do you guys strive off complaints?

very very disappointed.

I already know what you going to ask me, please give your address so we can check.

so predictable with your same lame excuses.

0
Replies (5)
RB
Rashaad B's update22 Sept 2021, 11:18
Reviewer Update
I understand, im just very upset but no one of those people who starts swearing as I work for a service provider as well and also have to deal with hello peter complains.

My address is 27 witberg road heideveld capetown 7764

I had to return to office as the device is currently still offline at home
RB
Rashaad B's update22 Sept 2021, 14:10
Reviewer Update
Any Update on why this happens every month religiously? It starts close to the end of the month.

The 5g light just stays yellow and goes green intermitted.

I follow the trouble shoot but nothing.

it does this for longer periods every month but this time its been 24 hours and that is unacceptable.
RB
Rashaad B's update23 Sept 2021, 14:44
Reviewer Update
You guys are taking me for a fool!!!!! Im still not online and still have not received a call as promised!!!! Please tell me the cancellation process.
RB
Rashaad B's update23 Sept 2021, 19:06
Reviewer Update
Still nothing???? Please cancel my account I do not want it any longer i will post on every social media platform that i can.
RB
Rashaad B's update23 Sept 2021, 19:21
Reviewer Update
I need support!!! its been off for 3 days now!!! ***??? this is getting ridiculous