1) I've wasted a R50 airtime today and my problem still isn't solved 2) The script that the call agents read from needs to be updated as they do not know what the hell is going on with anything to do with the internet

1) I've wasted a R50 airtime today and my problem still isn't solved 2) The script that the call agents read from needs to be updated as they do not know what the hell is going on with anything to do with the internet. 3) I haven't had internet all day, I've been told that I've been switched to a different tower but I still do not have internet. 4) I've been told to move my router which I did and still I have no internet. 5) As a paying customer, this is the most pathetic thing that happens, as I can't ask for a refund for all the airtime your consultants wasted and the day of internet I lost out on.