(1)

(1). The support employees lack products knowledge: I called after paying a total of R981 which was required on month of May which was for May and June because I pay a premium of R499, I did not use the service for June. Then on July they wanted to debit R595 on 26 July 2023 for my account while I paid R981 which was to cover for May and August. Their support centre told me the system charged me for July even if I didn't use the service. They could not assist me to fix the issue until I wrote to hellopeter. (2). They asked for my numbers to call and they did not call back until I called them. (3). The support centre employees hanged up the call while I was calling to ask for assistance via my frustrations why I was being over charged on the service, I called for two days before I wrote to hellopeter because I was not getting the help I needed. They were hanging up on me I don't know whether they didn't know how to fix the issue they had no information about the product they are selling because what I was calling the support centre employees for it was fixed eventually after I wrote to hellopeter.