LF
Levodia F
1 reviews | Active since Oct 2024
06 Oct 2024, 16:43
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Been trying to get hold of Rain since June finally got to speak to an agent to cancel my contract on the 1st of July 2024 I got proof that it has been cancelled but to my surprise Rain is still trying to deduct my account for the past 3 months and every month the amount keeps changing.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
06 Oct 2024, 17:06Hi Levodia F,
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Please be advised that we're looking into the matter to assist further.
Thank you.
rain.
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Please be advised that we're looking into the matter to assist further.
Thank you.
rain.
Rain's reply06 Oct 2024, 17:06
Official
Hi Levodia F,
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Please be advised that we're looking into the matter to assist further.
Thank you.
rain.
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Please be advised that we're looking into the matter to assist further.
Thank you.
rain.
LF
Levodia F's updateReviewer Update
06 Oct 2024, 18:14Please see below proof confirming my account has been cancelled i can also provide proof of payment leading up to the cancellation date.
Hi Levodia,Thank you for taking my call.As per our telephonic conversation, we have processed the cancellation of your 4G subscription.If you need further assistance, please do contact us on ***. And don't forget the “My Rain” app is available for download!Check usage, track billing & switch plans. With my rain, you’re in control.https://play.google.com/store/apps/details?id=consumer.app.co.za.rainHave a great day further.Cheersrain South AfricaReference Number: ***1
Hi Levodia,Thank you for taking my call.As per our telephonic conversation, we have processed the cancellation of your 4G subscription.If you need further assistance, please do contact us on ***. And don't forget the “My Rain” app is available for download!Check usage, track billing & switch plans. With my rain, you’re in control.https://play.google.com/store/apps/details?id=consumer.app.co.za.rainHave a great day further.Cheersrain South AfricaReference Number: ***1
LF
Levodia F's update06 Oct 2024, 18:14
Reviewer Update
Please see below proof confirming my account has been cancelled i can also provide proof of payment leading up to the cancellation date.
Hi Levodia,Thank you for taking my call.As per our telephonic conversation, we have processed the cancellation of your 4G subscription.If you need further assistance, please do contact us on ***. And don't forget the “My Rain” app is available for download!Check usage, track billing & switch plans. With my rain, you’re in control.https://play.google.com/store/apps/details?id=consumer.app.co.za.rainHave a great day further.Cheersrain South AfricaReference Number: ***1
Hi Levodia,Thank you for taking my call.As per our telephonic conversation, we have processed the cancellation of your 4G subscription.If you need further assistance, please do contact us on ***. And don't forget the “My Rain” app is available for download!Check usage, track billing & switch plans. With my rain, you’re in control.https://play.google.com/store/apps/details?id=consumer.app.co.za.rainHave a great day further.Cheersrain South AfricaReference Number: ***1
LF
Levodia F's updateReviewer Update
06 Oct 2024, 18:21This was a response from one of your agents confirming my contract has been cancelled effective 1st July. Please explain where the 3 outstanding months come from?
LF
Levodia F's update06 Oct 2024, 18:21
Reviewer Update
This was a response from one of your agents confirming my contract has been cancelled effective 1st July. Please explain where the 3 outstanding months come from?