0/10 for customer support

I have had a rain account for sometime now and for most of it it hasn’t given me hassles until recently. We had 3 full weeks of n 5G coverage with them saying their towed was down (whose fault is that? And why do I have to pay for those weeks if we’re on a pay as you use agreement?) where the month was billed in full. I cancelled one of the routers on my account in April, I was billed for it in May and mind you I can’t pay for the one that I’m using because they’re in one account, now it’s the second time rain is forcing me to pay for a router that has been disconnected for months. Their Ccd service has not once been to my house to collect the router but it has been offline since cancellation. Why do I have to pay the full fee as if it was on? If it’s about the router that has not been collected why not charge a fee for the router and NOT A FULL MONTHS SERVICE???? I have emailed and called, emails only get rep**** after weeks, calls you’ll be on hold until you run out of airtime. Your lack of customer support is appalling really.