TS
Tholwana S

1 reviews | Active since May 2021

23 Nov 2025, 09:48

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I decided not to pay my account this month, I was not happy with being told that my tower is faulty and nothing is being done. I pay however my connection is lagging, limited or just not there. On the 1st I got a call asking if I'm aware that I didn't pay for my wifi I said yes and I gave my reason they said they would look it into it... nothing happened it's the 23rd and the same message is being paddled by rain that a tower that I use is faulty. I was harassed daily by sms and calls even emails to pay for a service that I can't enjoy due to limited or no coverage. I am done all the months that I have paid and connection was lagging and limited can cover for the cancelation fee. Thank you

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Replies (1)
Rain
Rain's reply23 Nov 2025, 09:55
Official
Hi Tholwana

Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.