0 stars for Raingo Loop

If I could give a zero star, I would! I have recently been looking at wifi packages and came across the Rain uni Loop which seemed like a great deal. Firstly, I requested a call back, but instead a bit whatsapped me. I proceeded to find out more about the loop and decided to log a ticket AGAIN for a call back. To this day I am yet to get a call.

Anyway so I decide to purchase the loop on the website and for some reason before I opened an account/signed up on the website the prorata was about R100. Right after signing in, my prorata changes to OVER R500!!!! I ended up signing up on my husband’s name and ID because I refused to pay almost a full month’s instalment for only 3 days.

We received the loop on Monday and according to Rain, this loop device is plug and play. The location I set for my unlimited zone was our home address, and guess what? We get home and set it up, but the device keeps saying out of zone. After back and forth on the website with the chat bot, restarting the device, following steps that this thing is giving us, the status of the zone does not change. I then call the customer care line the next day and this woman who seems to not even be south african, like some sort of ai generated voice tells me that the device has not been configured yet and that she will get the team to call me and assist. And as before still no call.

Honestly, what **** is this?? Im expected to pay for this and I can’t even make use of the internet because it’s nit configured or something???

Worst of all, despite all the comments I heard about rain, a good friend recommended them and couldn’t get enough. Why are all your clients not getting the same service???!!!

I bet now that there is a bad review, I will only get a call!! Poor poor poor !!!!