VO
Victor O'Moore

1 reviews | Active since Oct 2020

07 Oct 2020, 21:19

0 ****s given

I would prefer to give them a 0 rating, That would properly describe the amount of service delivery they give. quick and easy to take my money every month but give 0 ****s to what the customer actually pays for. I have made 6 complaints regarding issues over the past 4 months, i am still waiting for any kind of resolution. I logged on yesterday only to discover that my router is apparently connected to a tower in a completely different province, 232kms away. Go figure. If you cant deliver the service you promise rather close your doors instead of *****ing peoples money that are actually trying to find a service that works. Your company and service is absolute trash, I am definitely going to be going further with this.

0
Replies (2)
Rain
Rain's reply08 Oct 2020, 12:00
Official
Hi  Victor O Moore

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline

VO
Victor O'Moore's update12 Oct 2020, 16:18
Reviewer Update
It has been 5 days since you requested my email address and surprise surprise still no ****s given regarding customer requirements. In all seriousness, is your company a circus in disguise and this is just one big joke or do you actually want to provide a service.