WB
Wynand B
1 reviews | Active since Jan 2023
07 Jan 2023, 09:57
0 out of 10. Rude customer care. Be prepared to spend DOUBLE on extra data and airtime.
The worst Customer care in existence.
I've complained numerous times of connection issues with no solution or concession from their side. Only empty apologies and really nonsense excuses. I work from home and have to reset my router at least 10 times a day. I've not had a single online meeting where I did not have a connection issue. So in addition to the subscription fee for Rain, I had to spend money on data as a backup and airtime to contact their pathetic customer care.
My last interaction was the worst and the reason for me finally taking time to post this review. The lady completely ignored my request and after some time trying to find a resolution I found she stopped responding and just left me with dead silence. These people are inept, rude and completely exploitative.
If Rain can provide me with a concession in the form of a huge discount, I might consider carrying on with their service. I will however never remove this review. If there is no response or solution within 24 hours, I will continue to search for every available platform where users can read my public statement to avoid the same experience I had.
This ISP needs some SERIOUS work. 0 out of 10. WOULD NEVER RECOMMEND.
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
07 Jan 2023, 10:07Hi Wynand
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply07 Jan 2023, 10:07
Official
Hi Wynand
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
WB
Wynand B's updateReviewer Update
07 Jan 2023, 10:1024 hours...the solution better be good.
WB
Wynand B's update07 Jan 2023, 10:10
Reviewer Update
24 hours...the solution better be good.
WB
Wynand B's updateReviewer Update
07 Jan 2023, 10:35Idiots...
Do you seriously think I haven't tried that before???
It's exactly where it needs to be and "optimized".
I want a concession on my next bill and stable internet. That's it. No more negotiations. You're not tricking me into thinking the fault is on my side BECAUSE IT IS NOT.
Discount + stable internet or I cancel
Do you seriously think I haven't tried that before???
It's exactly where it needs to be and "optimized".
I want a concession on my next bill and stable internet. That's it. No more negotiations. You're not tricking me into thinking the fault is on my side BECAUSE IT IS NOT.
Discount + stable internet or I cancel
WB
Wynand B's update07 Jan 2023, 10:35
Reviewer Update
Idiots...
Do you seriously think I haven't tried that before???
It's exactly where it needs to be and "optimized".
I want a concession on my next bill and stable internet. That's it. No more negotiations. You're not tricking me into thinking the fault is on my side BECAUSE IT IS NOT.
Discount + stable internet or I cancel
Do you seriously think I haven't tried that before???
It's exactly where it needs to be and "optimized".
I want a concession on my next bill and stable internet. That's it. No more negotiations. You're not tricking me into thinking the fault is on my side BECAUSE IT IS NOT.
Discount + stable internet or I cancel
WB
Wynand B's updateReviewer Update
07 Jan 2023, 10:40My router is literally in a window at the far end of the house, closest to the tower. No obstructions outside with a massive clearing at the back of the yard with NO WALLS. You have no excuses here, especially not with regards to your customer care ignoring me and letting me waste airtime. My connection has gone down probably EIGHT to TEN times in the last HOUR. I'm now on mobile data costing me a few hundred rands just to get my work done when I'va already paid you R600 for stable service. That's not even including the airtime I've wasted on your rude staff.
Discount NOW!!!!!!
Discount NOW!!!!!!
WB
Wynand B's update07 Jan 2023, 10:40
Reviewer Update
My router is literally in a window at the far end of the house, closest to the tower. No obstructions outside with a massive clearing at the back of the yard with NO WALLS. You have no excuses here, especially not with regards to your customer care ignoring me and letting me waste airtime. My connection has gone down probably EIGHT to TEN times in the last HOUR. I'm now on mobile data costing me a few hundred rands just to get my work done when I'va already paid you R600 for stable service. That's not even including the airtime I've wasted on your rude staff.
Discount NOW!!!!!!
Discount NOW!!!!!!
WB
Wynand B's updateReviewer Update
07 Jan 2023, 10:44 My router is literally in a window at the far end of the house, closest to the tower. No obstructions outside with a massive clearing at the back of the yard with NO WALLS. You have no excuses here, especially not with regards to your customer care ignoring me and letting me waste airtime. My connection has gone down probably EIGHT to TEN times in the last HOUR. I'm now on mobile data costing me a few hundred rands just to get my work done when I'va already paid you R600 for stable service. That's not even including the airtime I've wasted on your rude staff.
WB
Wynand B's update07 Jan 2023, 10:44
Reviewer Update
My router is literally in a window at the far end of the house, closest to the tower. No obstructions outside with a massive clearing at the back of the yard with NO WALLS. You have no excuses here, especially not with regards to your customer care ignoring me and letting me waste airtime. My connection has gone down probably EIGHT to TEN times in the last HOUR. I'm now on mobile data costing me a few hundred rands just to get my work done when I'va already paid you R600 for stable service. That's not even including the airtime I've wasted on your rude staff.
WB
Wynand B's updateReviewer Update
07 Jan 2023, 10:46These instructions are horrible
WB
Wynand B's update07 Jan 2023, 10:46
Reviewer Update
These instructions are horrible
WB
Wynand B's updateReviewer Update
07 Jan 2023, 10:58Still disconnecting. Everything is optimal. I want a discount on my next bill or I'm cancelling. Enough chances given. I want no more excuses. I want concessions and solutions. That's it. I'm done talking. Time for action from your side. You have my number. I'm not calling you ever again to voice a complaint, from now on I will complain publicly on Facebook so everyone can see this experience I'm having. Bye
WB
Wynand B's update07 Jan 2023, 10:58
Reviewer Update
Still disconnecting. Everything is optimal. I want a discount on my next bill or I'm cancelling. Enough chances given. I want no more excuses. I want concessions and solutions. That's it. I'm done talking. Time for action from your side. You have my number. I'm not calling you ever again to voice a complaint, from now on I will complain publicly on Facebook so everyone can see this experience I'm having. Bye
WB
Wynand B's updateReviewer Update
07 Jan 2023, 13:21I don't care about speed!!!!!!! The inconsistency is laughable. Some days have only one or two dropouts and days like today it's off every 15 minutes. Stop making nonsense excuses for this horrible state of the connection. You have no excuses for it. Clear skies today and the device is in the only place it can be placed where I get the best signal. If you can explain how this thing decides to just disconnect I'll be all ears. And as I stated earlier...discount or I cancel
WB
Wynand B's update07 Jan 2023, 13:21
Reviewer Update
I don't care about speed!!!!!!! The inconsistency is laughable. Some days have only one or two dropouts and days like today it's off every 15 minutes. Stop making nonsense excuses for this horrible state of the connection. You have no excuses for it. Clear skies today and the device is in the only place it can be placed where I get the best signal. If you can explain how this thing decides to just disconnect I'll be all ears. And as I stated earlier...discount or I cancel
WB
Wynand B's updateReviewer Update
07 Jan 2023, 13:23Also...not a single apology for the customer care reps ignoring me or the airtime wasted on calling with reps literally not listening to a word
WB
Wynand B's update07 Jan 2023, 13:23
Reviewer Update
Also...not a single apology for the customer care reps ignoring me or the airtime wasted on calling with reps literally not listening to a word
WB
Wynand B's updateReviewer Update
07 Jan 2023, 19:01What about all the other days? What about the airtime and data spent? I pay you R600 pm. Do better. This is an insult. Also...still no apology. Pathetic interaction. Will certainly start looking for an alternative and broadcasting this experience.
WB
Wynand B's update07 Jan 2023, 19:01
Reviewer Update
What about all the other days? What about the airtime and data spent? I pay you R600 pm. Do better. This is an insult. Also...still no apology. Pathetic interaction. Will certainly start looking for an alternative and broadcasting this experience.
WB
Wynand B's updateReviewer Update
08 Jan 2023, 08:31Well then I'll be complaining every day for the rest of my subscription. Same issues today. Currently typing this on vodacom data since your pathetic service is not being delivered again. Third disconnect in less than an hour. Truly disappointing, still no apologies since just saying sorry never fixes anything and if you were truly sorry you would rectify the situation or solve the problem. Unbelievable experience so far. 100% canceling and posting my experience publicly. Hopefully you never get new subscribers. R600 a month is way too much money for this ****ty experience. Inconsistent and pathetic is the two words I would use everytime I mention Rain publicly. If you don't have a REAL solution, stop replying to this thread. Looking forward to letting people know how Rain is actually treating their customers.
WB
Wynand B's update08 Jan 2023, 08:31
Reviewer Update
Well then I'll be complaining every day for the rest of my subscription. Same issues today. Currently typing this on vodacom data since your pathetic service is not being delivered again. Third disconnect in less than an hour. Truly disappointing, still no apologies since just saying sorry never fixes anything and if you were truly sorry you would rectify the situation or solve the problem. Unbelievable experience so far. 100% canceling and posting my experience publicly. Hopefully you never get new subscribers. R600 a month is way too much money for this ****ty experience. Inconsistent and pathetic is the two words I would use everytime I mention Rain publicly. If you don't have a REAL solution, stop replying to this thread. Looking forward to letting people know how Rain is actually treating their customers.
WB
Wynand B's updateReviewer Update
08 Jan 2023, 12:47Nope. Already cancelled. There is nowhere I get better signal. Your coverage map is clearly lying like your support staff. Still doesn't explain the severe dropouts on a regular basis. Your service is horrible. I will make it my mission to inform the public of this experience. Now please process my cancellation. Stop replying and leave me TF alone. I want nothing to do with Rain
WB
Wynand B's update08 Jan 2023, 12:47
Reviewer Update
Nope. Already cancelled. There is nowhere I get better signal. Your coverage map is clearly lying like your support staff. Still doesn't explain the severe dropouts on a regular basis. Your service is horrible. I will make it my mission to inform the public of this experience. Now please process my cancellation. Stop replying and leave me TF alone. I want nothing to do with Rain