Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Quest Claims Solutions is defined by the strength of its individual consultants. Customers consistently name handlers who settle third party and recovery matters inside turnaround time and keep them informed. Agent Quality & Customer Care (4.6) leads, with Communication & Responsiveness (4.2) and Claims Handling & Resolution (4.1) close behind. A recurring theme is that dissatisfaction centres on declined or abandoned recoveries rather than staff conduct.
Top Strengths:
- •Agent Quality & Customer Care: Agent Quality & Customer Care (4.6) is the standout. Reviewers name consultants such as Naseeba Valli, Renealle Klow, Rowan Singh and Lindelwa Mntambo, praising telephone etiquette, patience with distressed claimants and clear explanations of liability and apportionment.
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 22m
TrustIndex
9.2
Ranking
#22
in Short Term Insurance
Reply Time
20h 7m
NPS Score
33
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 22m
Nov '25 - Oct '26
Frequently Asked Questions About Quest Claims Solutions
What do customers say about Quest Claims Solutions?
Based on recent customer reviews, Quest Claims Solutions is defined by the strength of its individual consultants. Customers consistently name handlers who settle third party and recovery matters inside turnaround time and keep them informed. Agent Quality & Customer Care (4.6) leads, with Communication & Responsiveness (4.2) and Claims Handling & Resolution (4.1) close behind. A recurring theme is that dissatisfaction centres on declined or abandoned recoveries rather than staff conduct.
What is Quest Claims Solutions's biggest strength?
Quest Claims Solutions's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.6) is the standout. Reviewers name consultants such as Naseeba Valli, Renealle Klow, Rowan Singh and Lindelwa Mntambo, praising telephone etiquette, patience with distressed claimants and clear explanations of liability and apportionment.
What are the most common complaints about Quest Claims Solutions?
The most common complaint about Quest Claims Solutions, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling & Resolution (4.1) is excellent when files move quickly, yet third party claimants report rejections that ignore photos and police reports, recoveries abandoned as uneconomical, and matters running for months without compensation.
How does Quest Claims Solutions compare to other Short Term Insurance companies?
Quest Claims Solutions scores 4.3 out of 5 on Hellopeter's AI analysis of service quality in Short Term Insurance, compared to the Short Term Insurance industry average of 3.2. Their strongest theme is Agent Service (4.5); their weakest is Claims Handling (4.1). The top AI-rated Short Term Insurance business on Hellopeter is Quest Claims Solutions (4.3). How is the AI Score calculated? →
Is Quest Claims Solutions trustworthy?
Quest Claims Solutions has a TrustIndex of 9.2 out of 10 on Hellopeter, based on 349 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 16 hours 22 min. Hellopeter has tracked Quest Claims Solutions across 1,040 total reviews. How is the TrustIndex calculated? →
Recent reviews (349)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2023
Tsholofelo Mokgosi
I would like to recognize Tsholofelo Mokgosi for consistently demonstrating outstanding dedication and professionalism as a Liabilities Consultant. Tsholofelo kind and approachable nature makes her a pleasure to work with, her reliability never goes unnoticed. Tsholofelo is a valuable contribution to her team.
1 reviews | Active since Nov 2023
Tsholofelo Mokgosi
I would like to recognize Tsholofelo Mokgosi for consistently demonstrating outstanding dedication and professionalism as a Liabilities Consultant. Tsholofelo kind and approachable nature makes her a pleasure to work with, her reliability never goes unnoticed. Tsholofelo is a valuable contribution to her team.
1 reviews | Active since Nov 2025
Excellent service Zikhona, nice working with you.
I have been working with Zikhona Mabhongo and just to thank her for her excellent service. She gives us feedback on a claim, even before I could ask her for feedback, she always reply the same day, when I send a mail. It is a pleasure to work with people like her.
1 reviews | Active since Nov 2025
Excellent service Zikhona, nice working with you.
I have been working with Zikhona Mabhongo and just to thank her for her excellent service. She gives us feedback on a claim, even before I could ask her for feedback, she always reply the same day, when I send a mail. It is a pleasure to work with people like her.
1 reviews | Active since Nov 2023
Excellent service
It is always a pleasure dealing with Vanessa Kgase, her service is superb. She's a star.
1 reviews | Active since Nov 2023
Excellent service
It is always a pleasure dealing with Vanessa Kgase, her service is superb. She's a star.
1 reviews | Active since Jul 2016
Had an accident 27 July 2026, Iwyze use Quest Claims Solutions for 3rd party claims. Their feedback is pathetic. Only excuses, waiting for 3rd party's paper work. According to Hello Peter reviews everybody so far sing praises for reception, agree, but look further. 3RD PARTY CLAIMS RUNNING FOR MONTHS! What is next.... rejection, not economical, but the time that is waisted since July up to now. Me calling every week for updates. No good rating from me.
3rd party claim no feedback since accident 27/7 only excuses
1 reviews | Active since Jul 2016
Had an accident 27 July 2026, Iwyze use Quest Claims Solutions for 3rd party claims. Their feedback is pathetic. Only excuses, waiting for 3rd party's paper work. According to Hello Peter reviews everybody so far sing praises for reception, agree, but look further. 3RD PARTY CLAIMS RUNNING FOR MONTHS! What is next.... rejection, not economical, but the time that is waisted since July up to now. Me calling every week for updates. No good rating from me.
3rd party claim no feedback since accident 27/7 only excuses
1 reviews | Active since Sept 2026
Treasure helped me resolve my claims in a very efficient and timely manner
Treasure helped me resolve my claims in a very efficient and timely manner. Happy client
1 reviews | Active since Sept 2026
Treasure helped me resolve my claims in a very efficient and timely manner
Treasure helped me resolve my claims in a very efficient and timely manner. Happy client