QT
Quintin T
1 reviews | Active since Jan 2020
29 Jun 2024, 16:32
Unfair refund
Take out a cell phone contract sign document to be delivered but cancell the contract cause of late cancelation the debit order of R1900 did go off they refund me but only R900 so this company make a profit of R1000 this is insane.
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Replies (1)
Purple mobile's replyOfficial
05 Sept 2024, 14:44 Good day Quintin .
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Purple Mobile didn't meet your expectations.
Like most telecommunications providers, we have specific terms regarding contract cancellations, which may affect refund amounts to cover costs. We appreciate your patience and would like to ensure that this is resolved properly. Please reach out to our WhatsApp Support Channel, and our team will be ready to assist you.
Regards,
The Purple Mobile Team
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Purple Mobile didn't meet your expectations.
Like most telecommunications providers, we have specific terms regarding contract cancellations, which may affect refund amounts to cover costs. We appreciate your patience and would like to ensure that this is resolved properly. Please reach out to our WhatsApp Support Channel, and our team will be ready to assist you.
Regards,
The Purple Mobile Team
Best regards,
Purple mobile's reply05 Sept 2024, 14:44
Official
Good day Quintin .
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Purple Mobile didn't meet your expectations.
Like most telecommunications providers, we have specific terms regarding contract cancellations, which may affect refund amounts to cover costs. We appreciate your patience and would like to ensure that this is resolved properly. Please reach out to our WhatsApp Support Channel, and our team will be ready to assist you.
Regards,
The Purple Mobile Team
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Purple Mobile didn't meet your expectations.
Like most telecommunications providers, we have specific terms regarding contract cancellations, which may affect refund amounts to cover costs. We appreciate your patience and would like to ensure that this is resolved properly. Please reach out to our WhatsApp Support Channel, and our team will be ready to assist you.
Regards,
The Purple Mobile Team
Best regards,