RT
Roseline T
1 reviews | Active since Jul 2025
20 Jan 2026, 22:01
Refund my money
I'm very disappointed with the assistance purple mobile gave me they deducted my money in December promise me to refund 50% because of the cellphone was registered i never received any cellphone now im struggling to get even my money they deducted telling me my request will be escalated im very very disappointed
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Purple mobile's replyOfficial
02 Feb 2026, 15:16Hello Roseline,
Thank you for your feedback. We understand your frustration and apologise for the inconvenience caused.
Your cancellation request was received on 13 January 2026. As per the subscription terms, refunds are processed within up to 21 business days. No device was delivered, and a 50% refund was approved in line with policy. The refund of R455.00 was approved on 22 January 2026 and successfully paid on 23 January 2026, well within the stipulated timeframe.
Should you require proof of payment or further assistance, please contact us via our official support channels.
Kind regards,
Purple Mobile Support Team
Purple Mobile Support Team
Purple mobile's reply02 Feb 2026, 15:16
Official
Hello Roseline,
Thank you for your feedback. We understand your frustration and apologise for the inconvenience caused.
Your cancellation request was received on 13 January 2026. As per the subscription terms, refunds are processed within up to 21 business days. No device was delivered, and a 50% refund was approved in line with policy. The refund of R455.00 was approved on 22 January 2026 and successfully paid on 23 January 2026, well within the stipulated timeframe.
Should you require proof of payment or further assistance, please contact us via our official support channels.
Kind regards,
Purple Mobile Support Team
Purple Mobile Support Team