AM
Arthur M
1 reviews | Active since Sept 2018
05 Sept 2024, 07:42
Purple mobile is the...
Purple mobile is the name I have I have account with them I have asked for to debit mandate for outstanding amount but don't want that
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Purple mobile's replyOfficial
05 Sept 2024, 14:38Dear Arthur
Thank you for your feedback. We understand your frustration and want to clarify that we made several attempts to resolve the outstanding amount, including offering opportunities to approve a new DebiCheck mandate. Although you promised to make payment, we did not receive any. Additionally, we even offered you the option to return the device, which you chose not to accept. We're still open to finding a solution and encourage you to reach out to us if you'd like to discuss this further
Regards,
Purple Mobile Team
Thank you for your feedback. We understand your frustration and want to clarify that we made several attempts to resolve the outstanding amount, including offering opportunities to approve a new DebiCheck mandate. Although you promised to make payment, we did not receive any. Additionally, we even offered you the option to return the device, which you chose not to accept. We're still open to finding a solution and encourage you to reach out to us if you'd like to discuss this further
Regards,
Purple Mobile Team
Purple mobile's reply05 Sept 2024, 14:38
Official
Dear Arthur
Thank you for your feedback. We understand your frustration and want to clarify that we made several attempts to resolve the outstanding amount, including offering opportunities to approve a new DebiCheck mandate. Although you promised to make payment, we did not receive any. Additionally, we even offered you the option to return the device, which you chose not to accept. We're still open to finding a solution and encourage you to reach out to us if you'd like to discuss this further
Regards,
Purple Mobile Team
Thank you for your feedback. We understand your frustration and want to clarify that we made several attempts to resolve the outstanding amount, including offering opportunities to approve a new DebiCheck mandate. Although you promised to make payment, we did not receive any. Additionally, we even offered you the option to return the device, which you chose not to accept. We're still open to finding a solution and encourage you to reach out to us if you'd like to discuss this further
Regards,
Purple Mobile Team