RS
Ruben S
1 reviews | Active since Oct 2022
23 Nov 2023, 14:13
Poor service
The service is poor and to communicate with them is taking a life time the debit order doesn't go off as arranged they are quick to block you're phone but switching it back on you will wait forever due to there' poor communication skills
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Purple mobile's replyOfficial
23 Nov 2023, 15:09Dear Ruben, we are sorry that our service levels did not meet your expectation. As per the terms of your Subscription Agreement, you are quite entitled to cancel the agreement and return our device without any further obligation. Our support team has already initiated the process. Thank you for considering Purple Mobile in the first instance.
Purple mobile's reply23 Nov 2023, 15:09
Official
Dear Ruben, we are sorry that our service levels did not meet your expectation. As per the terms of your Subscription Agreement, you are quite entitled to cancel the agreement and return our device without any further obligation. Our support team has already initiated the process. Thank you for considering Purple Mobile in the first instance.