1 reviews | Active since Oct 2023
Pathetic service
If possible I could rate you 0 , YOU don't deserve a star. I'm highly frustrated with the service I have been getting for the past 2 months. My contract ended and I opt to pay for the device so I can own it. I was advised that I need to pay R500 for 7 months and I made necessary arrangements for the amount to be debited. I noticed that the money was not debited I communicated with you and was told that I should deposit into your account which I did and sent proof of payment. To my surprise the phone has been suspended and I have been handed over and now I must be in contact with the company that you handed me over to. I have been communicating with you on whatsapp for days trying to resolve this issue, why did you advise me to pay if you have handed me over ? You have money into your account and you still want me to do the run around of calling the third party? You have inconvenience so much, I do not have alternative phone to use ....Can SOMEONE please unblock the device!!!
Thank you for sharing your feedback, and we apologize for the frustration and inconvenience you’ve experienced. We understand your goal was to settle the balance directly with us, and we regret any confusion regarding the payment and handover process.
As discussed, your account had been moved to a third party due a number of missed debit order deductions. Although you made a payment, it only reflected in our account today, which led to the delay. We have now unlocked the device and confirmed that your recent payment has been received.
We appreciate your patience, and please feel free to reach out if you need any further assistance.
Purple Mobile Team
Thank you for sharing your feedback, and we apologize for the frustration and inconvenience you’ve experienced. We understand your goal was to settle the balance directly with us, and we regret any confusion regarding the payment and handover process.
As discussed, your account had been moved to a third party due a number of missed debit order deductions. Although you made a payment, it only reflected in our account today, which led to the delay. We have now unlocked the device and confirmed that your recent payment has been received.
We appreciate your patience, and please feel free to reach out if you need any further assistance.
Purple Mobile Team