RT
Ruan T
1 reviews | Active since Apr 2022
24 Feb 2024, 21:09
Contact cancellation
I've been with purple mobile for a total of 8 months. Due to some reasons (non bad service issues from Purple. Be sure their services was great) I had to cancel my contract with them. I did so after my February debit order of R664.00 went off. After sending my cancellation they completely stopped my minutes and data even though I've paid this month and given a month notice. In the past 8 months I've paid them a total of R5,313.00. Now they want me to pay another R1300.00 to keep the device but they stopped the services which I paid for this month. So they kan keep the R665. I am detecting it from the R1,300 that they say I owe them to keep the device seeing that the services I PAID FOR in February was cancelled and money still taken.
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Ruan T's updateReviewer Update
24 Feb 2024, 21:20I've been with purple mobile for a total of 8 months. Due to some reasons (non bad service issues from Purple. Be sure their services was great) I had to cancel my contract with them. I did so after my February debit order of R664.00 went off. After sending my cancellation they completely stopped my minutes and data even though I've paid this month and given a month notice. In the past 8 months I've paid them a total of R5,313.00. Now they want me to pay another R1300.00 to keep the device but they stopped the services which I paid for this month. So they kan keep the R665. I am DEDUCTING it from the R1,300 that they say I owe them to keep the device seeing that the services I PAID FOR in February was cancelled and money still taken.
RT
Ruan T's update24 Feb 2024, 21:20
Reviewer Update
I've been with purple mobile for a total of 8 months. Due to some reasons (non bad service issues from Purple. Be sure their services was great) I had to cancel my contract with them. I did so after my February debit order of R664.00 went off. After sending my cancellation they completely stopped my minutes and data even though I've paid this month and given a month notice. In the past 8 months I've paid them a total of R5,313.00. Now they want me to pay another R1300.00 to keep the device but they stopped the services which I paid for this month. So they kan keep the R665. I am DEDUCTING it from the R1,300 that they say I owe them to keep the device seeing that the services I PAID FOR in February was cancelled and money still taken.
Purple mobile's replyOfficial
26 Feb 2024, 14:10Dear Ruan,
Thank you for taking the time to leave us a review and for your support over the past eight months. We genuinely appreciate your feedback as it helps us improve our services.
We understand your concerns regarding our cancellation policy and the exclusion of airtime and data in the settlement amount. Furthermore, we empathize with your situation and recognize how this policy may not meet everyone's expectations. Please rest assured that this policy was communicated clearly, and it aligns with industry standards followed by telecommunications companies to ensure fairness and transparency for all customers.
Your satisfaction is incredibly important to us, and we are here to support you in any way we can. If there's anything further we can do to assist or if you have any more feedback or questions, please don't hesitate to reach out.
Purple Mobile Team
Thank you for taking the time to leave us a review and for your support over the past eight months. We genuinely appreciate your feedback as it helps us improve our services.
We understand your concerns regarding our cancellation policy and the exclusion of airtime and data in the settlement amount. Furthermore, we empathize with your situation and recognize how this policy may not meet everyone's expectations. Please rest assured that this policy was communicated clearly, and it aligns with industry standards followed by telecommunications companies to ensure fairness and transparency for all customers.
Your satisfaction is incredibly important to us, and we are here to support you in any way we can. If there's anything further we can do to assist or if you have any more feedback or questions, please don't hesitate to reach out.
Purple Mobile Team
Purple mobile's reply26 Feb 2024, 14:10
Official
Dear Ruan,
Thank you for taking the time to leave us a review and for your support over the past eight months. We genuinely appreciate your feedback as it helps us improve our services.
We understand your concerns regarding our cancellation policy and the exclusion of airtime and data in the settlement amount. Furthermore, we empathize with your situation and recognize how this policy may not meet everyone's expectations. Please rest assured that this policy was communicated clearly, and it aligns with industry standards followed by telecommunications companies to ensure fairness and transparency for all customers.
Your satisfaction is incredibly important to us, and we are here to support you in any way we can. If there's anything further we can do to assist or if you have any more feedback or questions, please don't hesitate to reach out.
Purple Mobile Team
Thank you for taking the time to leave us a review and for your support over the past eight months. We genuinely appreciate your feedback as it helps us improve our services.
We understand your concerns regarding our cancellation policy and the exclusion of airtime and data in the settlement amount. Furthermore, we empathize with your situation and recognize how this policy may not meet everyone's expectations. Please rest assured that this policy was communicated clearly, and it aligns with industry standards followed by telecommunications companies to ensure fairness and transparency for all customers.
Your satisfaction is incredibly important to us, and we are here to support you in any way we can. If there's anything further we can do to assist or if you have any more feedback or questions, please don't hesitate to reach out.
Purple Mobile Team