GB
Gé Breytenbach
1 reviews | Active since Oct 2023
30 Apr 2026, 13:30
Condescending "manager"
Wish I could give them a 0 star rating. The entitlement manager was laughing at me the whole time while talking. I asked to speak to someone above her and her response was that nobody was above her.
The "manager" was condescending and unprofessional because according to her internal policies overwrite law and do not have to be in line of the South African Law.
Is the acceptable? Professional?
Helpful (0)
Replies (1)0
Replies (1)
Purple mobile's replyOfficial
05 Jun 2026, 10:44Dear Gé, thank you for your review. We’re sorry to hear that you felt your request was disregarded.
We understand that you wanted your debit to be processed from a bank account where your salary is not paid. Unfortunately, certain debit and account arrangements must follow our internal verification and risk requirements. Due to these risk considerations, we are unable to accommodate requests that fall outside these requirements.
We do, however, take your feedback seriously and regret that the interaction left you feeling this way. Customer communication must always be handled respectfully and professionally, and your concerns will be reviewed internally where needed.
Should you wish to discuss the matter further or provide additional information, you are welcome to contact us at ***.
Kind regards,
Purple Mobile Team
Purple Mobile Team
Purple mobile's reply05 Jun 2026, 10:44
Official
Dear Gé, thank you for your review. We’re sorry to hear that you felt your request was disregarded.
We understand that you wanted your debit to be processed from a bank account where your salary is not paid. Unfortunately, certain debit and account arrangements must follow our internal verification and risk requirements. Due to these risk considerations, we are unable to accommodate requests that fall outside these requirements.
We do, however, take your feedback seriously and regret that the interaction left you feeling this way. Customer communication must always be handled respectfully and professionally, and your concerns will be reviewed internally where needed.
Should you wish to discuss the matter further or provide additional information, you are welcome to contact us at ***.
Kind regards,
Purple Mobile Team
Purple Mobile Team